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Customer focus: organizations depend on their customers. Therefore, the organization should understand current and future customer needs, meet customer and strive to exceed customer expectations. Leadership: leaders establish unity of purpose and direction of the organization. They should create and maintain the staff can fully involved in achieving the organization's objectives of internal environment. Full participation: personnel at all levels of the organization, their only full participation, to make their ability to benefit from. Process method: related activities and resources are managed as a process, can be more efficient to get the desired results. System approach to management: identifying, understanding and managing interrelated processes as a system, efficiency and contribute to the effectiveness of the organization to achieve its goals. Continuous improvement: continual improvement of the organization's overall performance should be a permanent objective of the organization. Factual approach to decision making: effective decisions are based on the basis of the analysis of data and information. Mutually beneficial supplier relationship: an organization and its suppliers are interdependent, mutually beneficial relationship can enhance the ability of value creation of both sides.

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